What does day-to-day life in your role look like?

As a Customer Success Manager, each day is dynamic and engaging. I start with emails and updates, analyse customer data to anticipate needs, and host onboarding and refresher sessions. The afternoon is spent building relationships and collaborating with my team to find innovative solutions. Every day is exciting, ensuring my customers are the happiest around!

What would you say is the most interesting aspect of your role?

The most fascinating aspect of being a Customer Success Manager is the dynamic blend of problem-solving and relationship-building. It’s like being a detective and a friend simultaneously, analysing data to predict customer needs while fostering genuine connections that help clients thrive. Each day brings new challenges and opportunities to make a real impact!

What was your path to joining Vortexa? 

After dedicating 14 years to the energy industry, I pivoted to the tech sector in 2020. When the opportunity to join Vortexa arose in 2024, I jumped at the chance to return to my roots. It feels like completing a full circle journey!

What kind of qualities does a person need to have to succeed at Vortexa?

To succeed at Vortexa, you need to be proactive, adaptable, and customer focused. Being a team player who can build relationships and stay organised in a fast-paced environment will also help you thrive at Vortexa!

What do you like about the culture? 

I love the culture at Vortexa because it’s collaborative, innovative, and supportive. Everyone is encouraged to share ideas, take initiative, and grow together. The positive energy and strong sense of community make it a fantastic place to work and thrive!

Who do you collaborate with?

As a Customer Success Manager, I have the privilege of collaborating with various teams, including Sales, Product Specialists, Analysis team & Marketing. It’s a team effort to deliver the best customer experience!

What are the first three things you do on a Monday morning? 

1. Coffee!!!
2. Clear my emails & catch up on any internal messages
3. Identify key tasks and initiatives to focus on for the week

What energises you most about working as a Customer Success Manager at Vortexa?

It’s the opportunity to have a direct impact on our customers’ success and satisfaction. Each day presents fresh opportunities to collaborate and innovate, making my role incredibly fulfilling and motivating. Plus, working alongside amazing colleagues at Vortexa adds an extra layer of excitement!