Shafique is Customer Support Engineer, based in our London office.
Prior to joining the company, Shafique worked at miniPT.
Fun fact: Last year Shafique backpacked across North Africa.
A day in the life of…Shafique Dassu, Customer Support Engineer
Ever wondered what a day in the life looks like at Vortexa for a Customer Support Engineer? We sat down with Shafique to find out what his day-to-day life looks like, what is the most interesting aspect of his role, and what he really thinks of our company culture…
08 November, 2024
What does day-to-day life in your role look like?
We work with clients to ensure they’re getting the most from our data by answering any questions they might have around the analytics platform, SDK, API or Excel plug-in. These questions range from python syntax issues and how-to queries on the platform to issues receiving an analyst newsletter. When a client has a question or an issue with the product, we’re the first point of contact and we work with teams across the company to give timely and accurate information.
What would you say is the most interesting aspect of your role?
Collaborating with multiple functions across the company.
What was your path to joining Vortexa?
I started my career at S&P working as a Customer Success Manager. I then worked at a start-up called miniPT, leading the iOS engineering efforts.
What kind of qualities does a person need to have to succeed at Vortexa?
Curiosity, collaboration and communication along with a beginners mindset – there’s a lot to learn and the teams are really easy to collaborate with.
[At Vortexa] there’s a lot to learn and the teams are really easy to collaborate with.
What do you like about the culture?
Extremely open and a flat structure makes collaborating feel seamless.
Who do you collaborate with?
During the course of a week we probably interact with people across RnD, analysts, Customer Success, Product Specialists… almost everyone!
What are the first three things you do on a Monday morning?
Morning walk, coffee, and emails.
What energises you most about working as a Customer Support Engineer at Vortexa?
I enjoy collaborating with clients and teams to provide effective solutions. It’s rewarding to help solve problems and make a visible impact.
