List of sub-processors
At Vortexa, we are committed to ensuring the privacy and security of your personal data. To provide our services, we engage with third-party companies, known as sub-processors, who may process personal data on our behalf. We carefully select these sub-processors to ensure they meet our stringent data protection standards. Below, you will find a list of our current sub-processors, including the services they provide and their locations. We regularly update this list to reflect any changes.
Nature and Purpose of Processing: It is used as a webinar platform where emails are processed to send invites to. These users are anonymous to other invitees, this is for internal processing only.
Categories of personal data: Name (First & Last), Email Address, Picture/Video (With consent)
Location of Processing: Europe, USA
Security Measures: https://explore.zoom.us/en/trust/security/
Nature and Purpose of Processing: Google Big Query is used as a data house to store personal data such as their first name, last name and email address. We use this as a central reference point when needing to process this data through other platforms.
Categories of personal data: Name (First & Last), Email Address, Picture/Video (With consent)
Location of Processing: Europe, USA
Security Measures: https://cloud.google.com/docs/security/overview/whitepaper
Nature and Purpose of Processing: Personal data may be referenced within Slack as part of support interactions and escalations, relating to Vortexa products, between different teams within the business.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: USA
Security Measures: https://slack.com/intl/en-gb/security-practices
Nature and Purpose of Processing: Zapier is used to process personal data between company issued registration forms to set up Analyst Webinars.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: USA
Security Measures: https://help.zapier.com/hc/en-us/articles/8496181993613-Security-and-Compliance
Nature and Purpose of Processing: It is used to store personal data and is used as a central reference point to determine access to products based on services they are subscribed to.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: Europe
Security Measures: https://security.salesforce.com/
Nature and Purpose of Processing: It is used to store personal data in the form of videos for pre- and post-onboarding sessions. These recorded sessions are used to accurately raise feedback. Gong can be used for Google Meet, Zoom and Microsoft Teams, but the data is hosted within Gong.
Categories of personal data: Name (First & Last), Email Address, Picture/Video (With consent)
Location of Processing: USA
Security Measures: https://www.gong.io/trust-center/security/
Nature and Purpose of Processing: This processes nominated personal data to allow clients and prospects to book meetings within times set by the owner of the calendar.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: USA
Security Measures: https://calendly.com/security
Nature and Purpose of Processing: Stores personal data as a reference point and processed for sending out marketing emails and webinar invitations.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: Europe, USA, Australia
Security Measures: https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/experience-cloud/adobe_marketo_data_protection_overview.pdf
Nature and Purpose of Processing: Auth0 stores personal data that is used as the central authentication for all Vortexa platforms.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: USA
Security Measures: https://auth0.com/docs/secure
Nature and Purpose of Processing: SendGrid processes personal data to send email notifications from Vortexa platforms, such as password reset requests.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: USA
Security Measures: https://sendgrid.com/en-us/policies/security
Nature and Purpose of Processing: May log personal data as we use this platform to stream and store extensive debugging logs from Vortexa’s services.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: Europe, USA
Security Measures: https://docs.newrelic.com/docs/licenses/license-information/referenced-policies/security-policy/
Nature and Purpose of Processing: Stores personal data. All of Vortexa’s platform & infrastructure is hosted within Amazon Web Services.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: Europe
Security Measures: https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html
Nature and Purpose of Processing: We store client Snowflake account information to use as a reference point to share our service’s data with them. This account information may have personal data referenced.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: Europe, USA
Security Measures: https://www.snowflake.com/legal/security-addendum/
Nature and Purpose of Processing: Microsoft AppInsights may process personal data, this tool is simply for capturing the telemetry of the Vortexa analytics platform.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: Europe, USA
Security Measures: https://learn.microsoft.com/en-us/azure/security/
Nature and Purpose of Processing: Processes personal data against Auth0. This tool records UX actions taken on Vortexa’s web platform to help understand behaviour and adapt UX based on common issue patterns.
Categories of personal data: Name (First & Last), Email Address
Location of Processing: USA
Security Measures: https://help.fullstory.com/hc/en-us/articles/360020624254-Security-Overview
